Return and Refund Policy


Thank you for shopping with Minyak Terapi Belang Dewa Original. We appreciate your trust in our products and services. Please read our Refund Policy carefully before making any purchases in this website

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  1. Refund Eligibility
    1.1 To be eligible for a refund, the item must be unused and in the same condition as when you received it.
    1.2 The request for a refund must be made within 30 days from the date of purchase.
  2. Non-Refundable Items
    2.1 We do not accept returns or offer refunds on the following items:
    • Perishable goods (e.g., food, flowers, etc.)
    • Personalized or customized products
    • Downloadable software or digital products
    • Health and personal care items
  3. Return Process
    3.1 If you believe you are eligible for a refund, please contact our customer service team below (point 7.1) to initiate the return process.
    3.2 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    3.3 If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 7 days.
  4. Shipping Costs
    4.1 Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part or a defective product.
    4.2 If the return is approved, the original shipping cost (if any) will be deducted from your refund.
  5. Damaged or Defective Items
    5.1 If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
    5.2 We will provide instructions on how to proceed, whether it involves returning the item for a refund or receiving a replacement.
  6. Cancellations
    6.1 You may cancel an order within 24 hours of placing it. Once the order has been processed, it cannot be canceled.
  7. Contact Information
    7.1 If you have any questions or concerns about our Refund Policy, please contact us at:
    WhatsApp: +6017-942 9780
    Email :

Please note that by making a purchase on our website, you agree to abide by the terms of this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically.